Return and Exchange Policy

We’re happy to assist you if you wish to return or exchange products purchased from us.

You can request for a return or exchange if:

• It’s only been 14 days or less since you have received the product.
• It wasn’t bought using a discount coupon or during a sale.
• It has their security ties. But don’t worry, you can wash, condition, and heat style the hair while in the security ties to ensure full satisfaction before using the product.
• It is not used or altered, including chemical alteration.
• It is not wet or damp.
• You have the proof of purchase.
• It is in original packaging with tags.
• You have shot an unboxing video of the package you received if your reason to return/exchange is missing/damaged product. Ensure the video covers opening of the courier seal too.

How to raise a request for return/exchange:

1. Click this link and fill out the return form.
2. Once your request is approved, our delivery partner will collect the package from your doorstep.
3. Get a refund within 7 to 10 business days of receiving the return.

Easy refunds:

All approved returns are subject to a 15% restocking fee. Refunds are applied to your original payment method minus any applicable restocking or shipping fees.