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We’ll deliver your order within 7 business days. Exceptions may include shipping errors, fraudulent warnings, holidays and weekends, or technical errors. Once your order ships, our system provides you with real-time tracking numbers with delivery confirmation.
When shipped, orders can take several hours to update with tracking information. You will be able to track your orders 24/7 with the tracking links in your account or in your shipment notification message.
Our system emails your order receipt as soon as your online order is complete. You may also login to your website account to view your order details. If you have not received an email, please contact us immediately. Custom orders and other items may not be available for immediate shipment. We will notify you of product delays or back-ordered products and hold your order until all products are available. You will have the option to cancel your order for a full refund if you desire.
We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at email@example.com.
Shipping carriers may also be experiencing delays that are outside of our control, which we cannot be responsible for.
We require that your shipping and billing addresses must match for your order to be approved. If your order has been declined due to an address mismatch, please contact us to resolve the issue. If you have a special request for a different billing and shipping address, please call us at firstname.lastname@example.org with additional forms of identification ready to provide to us. If you are a thief or somebody fraudulently using a credit card that belongs to somebody else, rest assured that your IP address is logged and you will be prosecuted.
If the product you ordered is not available, Perfect Locks will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.
Your order will be shipped to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use the tracking number to track your package in transit. Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included all the information (address, apt#, etc.) needed to deliver your package. You will be charged for any additional fees caused by bad address information. Perfect Locks is not responsible for stolen packages.
Due to problems with missing shipments and fraud attempts, we ship all packages as signature confirmation, meaning someone must be there to sign for the package at the time of the delivery. We are sorry, but we do not have any way to give special delivery instructions to the delivery people. They will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
If you have tracked your package and there is a discrepancy in delivery information, or it has been lost in transit please contact us by phone or email immediately. We will contact our shipment company right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending the shipment company’s investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.